Privacy Policy from Tidal Tome

This Privacy Policy describes how Tidal Tome, located at 63 Ravensdale Road, Dublin, Dublin, D03 AY74, Ireland, collects, uses, and discloses information when you use our online platform or engage with our services, including purchasing books, attending events, or participating in our reading club. We are committed to protecting your privacy and handling your personal data in a transparent and secure manner, in compliance with applicable data protection laws, including the GDPR.

Information We Collect

We collect various types of information in connection with the services we provide, which can include:

• Information you provide directly to us: This includes personal data you submit when creating an account, placing an order, signing up for our newsletter, registering for events, participating in our reading club, or contacting us. This may include your name, shipping address, billing address, email address, phone number, and payment information.
• Information collected automatically: When you access and use our site, we may automatically collect certain information about your device and usage patterns. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data helps us understand how our platform is used and improve its functionality.
• Information from cookies and similar technologies: We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and track your activity on our site. You can control the use of cookies through your browser settings.

How We Use Your Information

We use the information we collect for the following purposes:

• To fulfill orders and provide services: Processing your book orders, arranging delivery, managing returns, and providing customer support related to your purchases of new and used books, rare books, and literary gifts.
• To manage events and community activities: Registering you for local author events and facilitating your participation in our reading club.
• To communicate with you: Sending order confirmations, shipping updates, newsletters (if you opt-in), information about new arrivals, upcoming author events, and special offers relevant to our bookstore.
• To improve our online platform: Analyzing usage patterns to enhance user experience, optimize site performance, and develop new features for our site.
• For marketing and promotional purposes: With your consent, we may use your information to send you targeted marketing communications about products, services, and events we believe may be of interest to you.
• To comply with legal obligations: Fulfilling our legal responsibilities, resolving disputes, and enforcing our agreements.

Legal Basis for Processing

Our legal basis for collecting and using the personal data described in this Privacy Policy depends on the personal data we collect and the specific context in which we collect it:

• Performance of a contract: We process your data to fulfill your orders and provide the services you request (e.g., book purchases, event registration).
• Consent: Where required by law, we will obtain your consent to process your data, for example, for sending marketing communications.
• Legitimate interests: We may process your data based on our legitimate business interests, such as improving our services, preventing fraud, and ensuring the security of our online platform, provided these interests are not overridden by your data protection rights.
• Legal obligation: We may process your data when we are legally required to do so.

Sharing Your Information

We do not sell your personal data. We may share your information with:

• Service providers: Third-party vendors who perform services on our behalf, such as payment processing, shipping, website hosting, and marketing analytics. These providers are obligated to protect your data and are not permitted to use it for their own purposes.
• Legal and regulatory authorities: When required by law or to respond to valid legal processes, such as a subpoena or court order.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: If we are relying on consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

Security

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission over the internet or method of electronic storage is 100% secure.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise your rights, please contact us at:

Tidal Tome

63 Ravensdale Road

Dublin, Dublin, D03 AY74

Ireland